Frequently Asked Questions
Everything you need to know about your HOBBYWING power systems and orders.
How long does shipping take within North America?
Most orders are processed within 1-2 business days. Shipping times vary by location, but standard domestic transit typically takes 3-7 business days depending on the selected carrier.
What is your return policy for electronic components?
We offer a 30-day return policy for new, unopened items in their original packaging. Please note that once an ESC or motor has been soldered or installed, it may only be eligible for warranty service rather than a standard return.
Do HOBBYWING products come with a warranty?
Yes, all official HOBBYWING North America products come with a limited manufacturer warranty against defects in materials and workmanship. Please retain your proof of purchase to facilitate warranty claims.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products genuine HOBBYWING factory units?
Absolutely. As the official North American storefront, we only sell 100% authentic HOBBYWING products, ensuring you receive the latest hardware versions and full technical support.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.